The issue of compliance is ever present for most businesses, and never moreso than in the food and hospitality sectors. Legislative requirements in these businesses are often complex and stringent and require constant attention from management in order to be met. Staff knowledge and competencies must be kept up-to-date and refreshed, which creates a knock-on effect on productivity – in order to accomplish this, staff training must be rolled out, administered and completed, and obviously you can’t be training and performing your duties at the same time. Here at Seams LMS, we build systems to help businesses address these very issues. Here’s five ways in which an LMS can streamline these issues and assist you in dealing with them.
1) Staff can choose appropriate times for their own training –
Rather than pulling your staff away from their duties in order to complete a training course, a cloud based system (like ours) allows them to take their training at any time. Who’ll know better than your staff when your business is quiet enough to allow them complete their training with minimal impact to the flow of business? Rather than making a best guess ahead of time as to when your business will be quietest, staff can monitor the level of activity as it happens and simply access their training when it’s most appropriate. Simple.
2) Access through multiple devices –
This is very much a related advantage. A good LMS, like our Cloud system – will be accessible through multiple devices. Your employees (or even administrators) will not need a full desktop PC setup in order to access their training or the administrative elements of the system. A laptop, tablet or smartphone will grant them access, and ideally the LMS should facilitate starting training on one device, then allowing it to be completed on another. It’s all about convenience – traditionally, training took time and effort to access and complete, but with a properly constructed LMS, the hassle that used to be associated with training should be absolutely minimised.
3) Quality Training Content –
If you have a body of tried-and-tested training material, an LMS should support it. If not, some learning management systems will include authoring software to allow you to build your own. If that sounds like an extra chore, some companies (like us), have ready-made, industry standard online training modules which you can purchase off-the-shelf and use immediately (built on 20 years of training experience, constructed specifically to answer common compliance needs), and re-use at will. You’re not paying an external trainer to come in and complete the same old compliance training again and again. Once the material’s on the system, it’s accessible to all, for as long as you choose to leave it there. When it’s bought, it’s yours.
4) Improve Staff Engagement and Knowledge Retention –
The more we come to understand elearning, the more it seems to complement the way people learn. Elearning is proven to increase knowledge retention by at least 25% (source). Some of that is down to the innovation and dedication of instructional designers, but some of it is simply a factor of the nature of online learning – people retain information better when it’s doled out in bite-sized chunks, and a decent LMS will facilitate digestion of those chunks in the actual work environment – not shepherded off to a small room quite separate from where the job is actually done. Also, a good learning management system grants your staff to access to content on demand, allowing them a real say in how and when they complete their training. Also, while the administration of compliance training is clearly a key benefit of an LMS, any decent LMS will allow your staff, on completion of their mandatory training, to request further optional training from within the system – it places your employees’ skill and career development into their own hands without a significant further investment of money or administration.
5) Simplify Your Training Administration –
The actual time and effort it would traditionally take to organise and administer compliance training (or any other form of training) is slashed using an LMS. Log onto the system, select the employees requiring training and at the click of a button enrol them in training courses; the learning management system should automatically notify them of their enrolment. On our system you can also set any training as recurring – select the intervals at which the training should be refreshed, select the department or organisational role that requires the training, and at the selected interval everyone in that department or role will be automatically re-enrolled and notified of required refresher training. From the administration screen, you can see what employees have completed their training, who has yet to complete it (in our system, from their own user screen, employees can see at a glance how urgent each course is to complete thanks to our handy colour scheme). Reporting is also automated, so by calling up a staff report you can see who passed training, who failed, what locations or departments perform best. These reports are populated automatically, so with no extra effort on your part you have an automatic foundation for future planning within your organisation – why are results in this department so much better than that one? What are they doing differently? How can we import the best practice from one department to the other?
These are just 5 of a myriad of advantages that an LMS can bring to any organisation – compliance is only the tip of the iceberg. If any of these points seem like they could be advantageous to your business, many learning management systems will accommodate a free trial of the system. Like, for example, our own!